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Services
Services
"What kind of work do you do?"
> We offer a wide range of services, found on the tabs of this website. Generally, we fill in the gaps between DIY and Contractor work.
"What services will you not do?"
> We encourage you to reach out and ask! Currently we are not taking on projects which are required to be performed by a licensed contractor in their respective field; such as major electrical, plumbing, or HVAC work or large-scale renovations. We may turn down a project at our discretion due to factors such as project size/complexity, hazards, or not holding required licensure. In these cases we will gladly point you in the right direction of reliable contractors to meet your needs.
Service Area
Service Area
"Where are you based?"
> We are based out of Southpoint, Durham.
"What is your service area?"
> We service the greater Raleigh area, including Durham and Chapel Hill. Typically we prefer to stay within a 50-mile radius of Durham, however we may accept projects further out at our discretion.
Pricing and Estimates
Pricing and Estimates
"Do you provide free estimates?"
> Absolutely! Please reach out to us via out contact page to discuss your project goals. We have partnered with Zoho Invoice for convienent delivery of estimates and invoicing.
> We ask for your address information prior to arrival to look up property records and get information about the home, such as square footage, parcel size, etc to provide accurate estimates.
"Do you work with Realtors?"
> Absolutely! Eric has extensive experience working with agents to complete goals and meet deadlines. We have a network of home inspectors, structural engineers, and other service providers to help you meet your needs to get a home market-ready or meet your closing date!
"How do I know the project is complete?"
> We will take before/after photos and include them with your invoice.
"How do you charge - by the project or by the hour?"
> Given the wide range of services we offer, it varies from project to project. We will provide a detailed estimate that covers all charges, broken down into their respective units (square footage, hours, etc)
> For hourly jobs, we are only "on the clock" while actually working on your property. No milking the clock with extended lunch breaks, trips to the hardware store, etc!
> Total project pricing will be a combination of labor/fixed costs + materials, which will be covered in your estimate and backed by copies of receipts/invoices for material purchases.
"Is there a minimum service fee?"
> There is not - however all projects are accepted at our discretion.
Scheduling
Scheduling
"What are your hours?"
> Generally we are a Monday-Friday 9-5 business, but strive for flexibility to meet your needs. We can usually accommodate to meet you outside of normal business hours.
"How soon can I get on the schedule?"
> We try to be as accomodating as possible, and work to get projects scheduled ASAP - usually within 2 weeks.
"Do you offer evenings or weekends?"
> Yes, on a case-by-case basis.
"How long does a typical job take?"
> Given the range of services offered, it varies. We will do our best to give you a reliable time-frame during the estimate process.
Guarantees, Permitting
Guarantees, Permitting
"Do you guarantee your work?"
> Absolutely! As a small company, word-of-mouth and reputation is everything. If you are unsatisfied with your project for any reason, we will do everything we can to make it right. We ask for the opportunity to correct any discrepancy, and will gladly do so at our own expense.
> Part of our process is being realistic with the scope of work. We will provide honesty and transparancy from the get-go and let you know if something is outside of our range of operations.
"Are you licensed, insured, bonded?"
> Most of the work we offer does not require licensing, nor we will accept work that does. As we expand, we aspire to hire licensed tradesmen in the future!
> Currently we are operating on a signed service agreement which releases the homeowner from any liability in the unlikely event of an accident or injury.
> Bonding is in the works as the company grows
"Do you pull permits?"
> Similar to the licensing question, we generally will not perform work requiring a permit. We will advise you when it may be necessary to pull a permit.
Materials and Equipment
Materials and Equipment
"Do I need to supply the materials?"
> In most cases, we will provide you with an estimate that includes materials which we will purchase. We may be able to use materials you already have on-hand (like for staining a deck, and you've already selected and purchases the stain.) We will keep you apprised of any additional materials needed as the project goes on.
"What kind of equipment do you bring?"
> We carry a wide array of tools and equipment for a variety of jobs, including some speciality equipment. For the most part we prefer to use our own equipment, avoiding liability for damaging something you own. (If I'm going to break a shovel, I'd rather break my shovel than yours!)
> We generally do not charge for any newly purchased equipment that is re-usable, however specialty equipment or equipement rentals may be negotiated into pricing.
"Do you clean up after the job?"
> Absolutely - we carry cleaning supplies, contractor bags, blowers, etc to leave the service area looking better than we found it!
> For some projects, we may ask for partial reimbursment for dump fees should the project require multiple dump-runs. This will be discussed during the estimate phase.
Payment
Payment
"What forms of payment do you accept?"
> We can accept Cash, Check, Zelle, and Venmo on-site and are set-up to take credit/debit card payments through our invoice system. A 3% credit card fee is added to the final invoice for card payments.
"Do you offer financing?"
Our invoice system has the option to split payments via Klarna - usually over 4 pay periods.
Special Situations
Special Situations
"I don't see my situation listed under your services."
> While we try to cover a lot, it's difficult to list every service we can offer. If you're unsure, please reach out via our Contact Form to ask!
"How do you handle unforeseen damages, such as an accidental plumbing leak caused by your work?"
> If the issue is within our scope to repair, we will do so free of charge. Should it require an emergency service, we will cover the cost.
"Do you handle crawl spaces, attics, or other hard-to-access areas?"
> Absolutely, provided that the area is free of obvious hazards. We are somewhat limited by very high/steep roofs, and will not risk injury or exposure to health-risk prone areas (i.e raw sewage, bat infestation, flooding with electrical currents)
"Do you handle pest exclusion?"
> Yes! One of the toughest battles some homeowners are faced with is getting rid of rodents - permanently - and that requires precise exclusion work, sealing off all access points to prevent re-infestation.
"Do you handle emergency calls?"
> Yes! If you are having a true emergency and have no other recourse, we will do everything in our power to move things around to help you out!
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